Returns and consumer information

Consumers benefit from applicable statutory rights, including any applicable withdrawal and return rules. The specific return, exchange and delivery policy for each D2C drop is disclosed before purchase and is presented alongside clear product and condition information.

B2B transactions follow the lot, condition and claims terms agreed for each opportunity. A defined claims process for discrepancies in quantity, SKU mix or condition is disclosed as part of the business-specific commercial terms.

Brands and inventory partners remain responsible for accurate product information and for the fulfilment, return and exchange policies agreed with UPto90. UPto90 presents those policies to buyers according to the agreed terms.

Buyers can contact UPto90 at the email address below with the order or opportunity reference. Claims are handled according to the terms applicable to that transaction.